Privacy policy
This policy explains how M.S. Instrumentation Private Limited ("MSIPL", "we") handles personal data when you use this website or contact us. We process personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act).
Data we collect
- Contact details you give us: name, company, phone number, email address and project location.
- The content of your enquiry and any files you send us.
- For reports we issue: the report number, client name, sample reference and tests, so the report can be verified on our website (only a masked client name is shown there).
- Basic technical data needed to run and secure the website, such as IP address and browser type.
- Website analytics, only if you accept analytics cookies.
Why we use it
- To reply to your enquiry and prepare quotes.
- To carry out testing, calibration, supply and other services you order, and to issue reports and certificates.
- To send service messages, such as report-ready notices and calibration reminders.
- To protect the website from spam and misuse.
- To meet legal, tax and accreditation record-keeping requirements.
We use your data with your consent or for these legitimate purposes. We do not sell personal data.
Who we share it with
Only with service providers who help us run the website and our services, with partner laboratories where needed to complete your order, and with authorities where the law requires it. The website uses:
- Vercel – website hosting;
- Supabase – database and file storage, hosted in Mumbai, India;
- Resend – sending enquiry emails;
- Cloudflare – domain name service and the spam check on forms;
- Google Analytics – visit statistics, only if you accept analytics cookies.
Some of these providers may process data outside India, under their own data-protection terms.
How long we keep it
We keep enquiry data for as long as needed to respond and follow up, and records of orders, reports and certificates for as long as legal and accreditation requirements require.
Your rights
Under the DPDP Act you may ask us to:
- tell you what personal data we hold about you and how we use it;
- correct, complete or update your data;
- erase your data where we no longer need to keep it;
- withdraw consent you have given;
- nominate another person to exercise your rights.
Cookies
The public website sets no cookies of its own. Your browser stores only your choices on this device (light or dark mode, your equipment enquiry list and your cookie choice). Our spam check on forms (Cloudflare Turnstile) may set a strictly necessary security cookie.
If you accept analytics, Google Analytics sets cookies (named _ga…) to count visits and see which pages are useful. We do not use them for advertising. You can change your choice at any time with Cookie settings at the bottom of every page; declining removes these cookies.
Contact and grievances
For any request or complaint about your personal data, email msipl@msinstrumentation.com or write to us at L-163, 1st Floor, Sector-5, DSIIDC, Bawana, Delhi – 110039, India. If you are not satisfied with our response, you may approach the Data Protection Board of India.